Track Orders

How can I track my order?

Once your order ships, you’ll receive a shipment confirmation email with a tracking number and a link to follow your package.

Customers with a PipsyPet account can also review recent orders from the Orders area of My Account.

When will tracking updates appear?

Tracking information may take up to 24 hours to appear after a carrier receives the parcel. This is normal and does not usually mean your order is delayed.

What if I don’t see any updates?

If tracking has not changed after 24 hours, or the estimated delivery date has passed, email our support team with your order number and tracking number. We’ll help you review the next step.

Tracking a guest order

You do not need an account to track a guest order. Use the tracking link in your shipment confirmation email, or contact us if you cannot find that message.