Privacy Policy

About this policy

PipsyPet operates pipsypet.com and the related shopping, account, support, and communication services offered through this website. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our site, make a purchase, create an account, or contact us.

By using our services, you acknowledge the practices described in this policy. If another PipsyPet policy conflicts with this Privacy Policy regarding personal information, this Privacy Policy controls.

Personal information we collect

Depending on how you interact with PipsyPet, we may collect contact details such as your name, email address, phone number, billing address, and shipping address.

We may also collect account credentials and preferences, order and transaction details, cart and product activity, customer-service communications, device and browser information, IP address, cookie identifiers, and information about how you use the website.

Payment information is handled by the payment providers available at checkout. PipsyPet generally receives transaction confirmation and limited payment details rather than full card numbers.

How we collect information

We collect information directly from you when you place an order, create an account, subscribe, complete a form, or contact us.

We also collect information automatically through cookies and similar technologies, and may receive information from service providers that support payments, fraud prevention, analytics, advertising, fulfillment, shipping, and customer support.

How we use personal information

We use personal information to process payments and orders, arrange shipping, provide tracking, manage accounts, handle returns, answer questions, prevent fraud, maintain website security, and comply with legal obligations.

Where permitted, we may also use information to understand website performance, improve products and services, remember preferences, send marketing communications, and present offers that may be relevant to you.

Cookies and similar technologies

Cookies help the website function, remember your preferences, understand site usage, and support analytics or advertising. You can restrict cookies through your browser settings, although disabling essential cookies may affect account, cart, checkout, or other website functions.

How we disclose information

We may disclose personal information to service providers that perform services for us, including website hosting, ecommerce operations, payment processing, analytics, customer support, cloud storage, fulfillment, shipping, security, and marketing.

We may also disclose information when you direct us to do so, when required by law, to protect PipsyPet or others, or in connection with a business transaction such as a reorganization, financing, merger, or sale.

Advertising and data sharing

Some analytics and advertising partners may receive identifiers or activity information to measure campaigns or show relevant advertising. Depending on your location, this activity may be considered a sale, sharing, or targeted advertising under applicable privacy law.

You can review available opt-out methods on our Your Privacy Choices page.

Your rights and choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to object to or restrict processing, withdraw consent, or opt out of certain sales, sharing, or targeted advertising.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request, and authorized-agent requests may require proof of authorization.

Security and retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal obligations.

Children’s privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. A parent or guardian who believes a child has provided personal information may contact us to request review or deletion.

International processing

Our service providers may process information in countries other than the country where you live. Where required, we rely on recognized legal safeguards for international transfers.

Third-party websites

Our website may link to third-party services. Their privacy and security practices are governed by their own policies, and PipsyPet is not responsible for the practices of websites we do not control.

Changes to this policy

We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. The revised version will be posted here with an updated date.

Contact us

For privacy questions or to exercise an available right, email [email protected] or call +86 183-1701-7120. Where applicable, PipsyPet is the controller of the personal information described in this policy.