Return Policy

Returns and refunds

We want you to feel confident ordering from PipsyPet. Eligible items may be returned within 30 days of delivery.

To qualify, an item should be unused, in its original condition, and returned with its original packaging and included accessories.

How to start a return

Email [email protected] with your order number, the item you would like to return, and the reason for the request. Please wait for return instructions before sending anything back so we can route your parcel correctly.

Items we cannot accept

For health and safety reasons, opened supplements, consumable products, and unsealed personal-care items cannot be returned unless they arrived damaged or defective.

Gift cards, final-sale items, personalized items, and products damaged through misuse are also not eligible for return.

Damaged, defective, or incorrect items

Please contact us promptly if your order arrives damaged, defective, or different from what you purchased. Include your order number and clear photos of the item and packaging so we can review the issue.

Refund timing

After an approved return is received and inspected, we normally process the refund within 5–7 business days. Funds are returned to the original payment method; your bank or payment provider may require additional time to post the credit.

Original shipping charges are not refundable unless the return is caused by a damaged, defective, or incorrect item.